ATM2U takes its responsibility to protect every member's privacy seriously. This document clearly and transparently explains how atm2u collects, uses, stores and safeguards your personal information. It also outlines your rights as a member and how to exercise them. Please read this carefully before using the atm2u platform.
Six core principles that guide every decision we make regarding members' personal data
This Privacy Policy ("Policy") is issued by ATM2U ("atm2u", "we", "us") and describes our privacy practices regarding the collection, use, disclosure, and protection of personal information provided by you ("Member", "User") when using the atm2u online entertainment platform accessible at atm2u.click.
This policy covers all services provided by atm2u, including account registration, gaming activities (slots, Live Casino, football betting such as Liga Super Malaysia and EPL, e-sports, lottery and jackpot), financial transactions via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX, as well as any interactions with the atm2u customer support team.
This Privacy Policy is to be read together with Terms & Conditions atm2u. By registering for or using the atm2u platform, you confirm that you have read and fully agree to this Privacy Policy. If you do not agree, please discontinue your use of the atm2u platform.
ATM2U operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related laws in force in Malaysia. We respect every member's privacy and are committed to handling your personal data responsibly, transparently and with integrity.
ATM2U collects members' personal data through various means, including account registration, platform usage, financial transactions, and interactions with our support team. We only collect data that is strictly necessary for the purposes stated in this Policy.
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Mandatory |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | Bank account number, e-wallet name (TNG, GrabPay, etc.) | Mandatory |
| Proof of Identity (KYC) | MyKad copy, verification selfie | Upon request |
| Account Information | Username, password (stored in hashed format) | Mandatory |
| Communications | Live chat conversation records, emails to atm2u support | Automatic |
When you use the atm2u platform, our systems automatically record certain technical data required for safe and smooth platform operation. This data includes:
ATM2U does not collect your device's precise location data (GPS) without your explicit consent. General location information derived from your IP address is used solely for security purposes – for example, to detect logins from unusual locations that may indicate a compromised account.
ATM2U uses members' personal data for lawful and transparent purposes. Every use of data is based on one of the following legal grounds: your consent, contractual necessity (to provide the services you requested), a legal obligation, or atm2u's legitimate interests that do not override your fundamental rights.
ATM2U does not use your personal data to make automated decisions that have a significant impact on you without any human involvement, except for fraud detection purposes that require immediate automated action to protect your account. In such cases, you may always request a manual review.
ATM2U does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, in the course of operating the atm2u platform, there are limited situations where we may share your personal data with certain parties as outlined below.
ATM2U works with a selected group of third-party service providers to help us operate the platform. These include payment processors (such as DuitNow providers and FPX gateways), gaming software providers (such as Pragmatic Play and PG Soft), cloud infrastructure providers, and analytics service providers. All of these service providers are required to comply with strict data security standards and may only use your data for purposes specified by atm2u – nothing beyond that.
ATM2U may be required to disclose members' personal data to Malaysian regulatory authorities, law enforcement agencies, or competent courts and tribunals where mandated by applicable law or a valid court order. Such disclosures are a legal obligation and not discretionary. In all permitted cases, atm2u will disclose only the minimum information necessary to fulfil that obligation.
In the event that atm2u undergoes any corporate restructuring, merger, acquisition or asset sale, members' personal data may be transferred to the successor entity as part of the business operation. In such cases, members will be notified in advance, and the successor entity will be required to honour this Privacy Policy or provide notice of any changes to the applicable policy.
In all of the above situations, atm2u ensures that any data sharing is carried out with appropriate protective mechanisms in place, including confidentiality agreements and data processing agreements binding all parties involved. Your data will never be used by third parties for purposes you have not consented to.
ATM2U invests seriously in security infrastructure to protect the personal data and financial information of all members. Our approach to security is multi-layered – no single mechanism is considered sufficient, as security threats continue to evolve and we constantly update our measures in response.
While atm2u takes all reasonable security measures, no system is entirely free from risk. You also play an important role in keeping your account secure – do not share your password, use a strong and unique password, and contact atm2u immediately if you suspect any suspicious activity on your account.
ATM2U uses cookies and similar tracking technologies to enhance the user experience, maintain platform security and understand general usage patterns. Cookies are small text files stored on your device by your web browser when you visit the atm2u website.
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality and security of your experience on the atm2u platform. For guidance on managing cookies in your browser, please refer to the relevant browser help documentation.
ATM2U does not retain members' personal data longer than necessary for the purposes stated in this Policy or as required by Malaysian law. Our data retention policy is as follows:
Once the retention period expires, personal data will be securely deleted or anonymised so that it can no longer be linked to you. The deletion process uses methods that ensure the data cannot be recovered by unauthorised parties.
In certain situations, atm2u may need to retain your data for longer than the periods stated above — for example, if there is an unresolved dispute, an active investigation by authorities, or other applicable legal obligations. In such cases, data will be retained until the matter is fully resolved.
As an atm2u member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. ATM2U respects these rights and has clear procedures in place to handle any requests relating to them.
To exercise any of the rights above, please send a written request to atm2u via email at support@atm2u.click with the subject line "Personal Data Rights Request", along with your full name, registered phone number and details of your request. ATM2U will process your request within 21 days as required under PDPA 2010.
The atm2u platform is strictly for users aged 18 and above. ATM2U does not knowingly collect personal data from individuals under the age of 18. The protection of minors is our absolute priority, and we have stringent age verification procedures in place during the atm2u account registration process.
If atm2u discovers that personal data has been collected from an individual under the age of 18 without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your underage child has registered an account with atm2u, please contact us immediately at support@atm2u.click so we can take the appropriate action.
ATM2U regards the protection of minors from gambling as our most serious moral responsibility. Any account proven to have been registered by an individual under the age of 18 will be terminated immediately with no possibility of recovery, and the case may be reported to the relevant authorities in Malaysia.
ATM2U reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, developments in Malaysian law, or relevant changes in technology. For material amendments, atm2u will notify members via their registered email address or through a prominent notice on the atm2u website, with at least 14 days' notice before the amendment takes effect.
The date this policy was last updated is clearly displayed at the top of this document. Continued use of the atm2u platform after an amendment's effective date constitutes your acceptance of the revised policy. If you disagree with any amendment, you have the right to close your account before it takes effect.
For any enquiries, concerns, or requests relating to this Privacy Policy or the processing of your personal data by atm2u, please contact our Data Protection Officer through the following channels:
If you believe that atm2u has processed your personal data in a manner that violates Malaysia's PDPA 2010 and we have failed to resolve your concern satisfactorily, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia. ATM2U will cooperate fully with any investigation by the relevant authorities.
Your privacy is not merely a legal obligation for atm2u – it is a core value we uphold. We believe that member trust is our most valuable asset, and protecting your privacy is the primary way we maintain it. Thank you for trusting atm2u.
Plain-language answers to the most frequently asked questions about data privacy on the atm2u platform